FAQ

Q: Are there any extra taxes like VAT on purchases?
A: No. The price listed is the total price. All relevant taxes and duties are included, guaranteeing no additional fees at checkout or upon delivery.

Q: What are my payment choices?
A: We welcome secure payments via Credit Cards (Visa), Western Union, and Bank Transfer.

Q: Can I have my order shipped internationally?
A: Yes, we deliver to most countries around the world. To ensure quicker delivery, we ship orders from our regional warehouse closest to you.

Q: Do you process payments by phone?
A: To ensure maximum transaction security, we require all payments to be made online through our secure checkout system.

Q: How do you protect my online transaction?
A: We utilize robust SSL encryption and follow recognized payment security protocols to ensure your personal and payment information remains protected.

Q: I received an error during card payment. What now?
A: Confirm your card details are accurate and your bank allows international online purchases. If the error continues, please try a different payment method or check with your bank. Our support team can also offer help.

Q: My card was charged without an order confirmation. What's next?
A: This is typically a temporary pre-authorization, which your bank should clear within 3-10 business days. No actual transaction occurs if the order failed. If an amount was debited, contact us with your details for a quick investigation.

Q: If I can't finish the online order process, what alternatives do I have?
A: You can reach our Customer Support through email or live chat. We can guide you or potentially provide a secure alternative method to complete your purchase.

FAQ: Order Processing & Shipping

Q: Are items, including the most sought-after jerseys, currently available?
A: We maintain stock of most products for immediate shipping. During key football events, popular jerseys may have limited availability, which is reflected in real-time on each product page.

Q: Is it possible to make changes to my order after paying?
A: We can only accept changes if your order is still in the initial processing stage and hasn't been packed. Contact us without delay for such requests.

Q: Is order cancellation allowed after I've bought an item?
A: Yes, cancellations are accepted within 1 hour of placing the order, assuming it hasn't been processed for dispatch. Please see the steps below.

Q: How do I cancel my order?
A: Please contact our Customer Support team immediately via email or your account, supplying your order number. We'll confirm availability for cancellation and proceed if possible.

Q: What are European shipping times and methods?
A: We ship from within the EU using reliable tracked services. European deliveries usually take 7-10 business days. Global shipping estimates are between 7 and 20 business days.

Q: Can I monitor my order's delivery status?
A: Yes. Once dispatched, you'll get a shipment confirmation email containing your tracking number. Use it on the shipping company's website for live updates.

Q: What if my order doesn't arrive within the promised window?
A: We advise checking your tracking details first for any updates. If there's an unexplained delay or no movement, please contact our support with your order number so we can investigate with the logistics provider.

FAQ: After-Sales Service

Q: What is your returns policy?
A: We offer a 14-day return window from the delivery date. Items must be returned in original, unused condition with all tags intact. Customized items are exempt from standard returns unless defective.

Q: How long until my exchange or refund is handled?
A: Processing begins once we receive the returned item and takes 3-5 business days. The refund is then issued to your original payment method; the time for it to post varies by your bank or payment service.

Q: Are there extra costs involved in returning or exchanging?
A: Return shipping is the customer's responsibility, except for incorrect or faulty items. We do not charge any extra fees for handling the return or issuing the refund itself.